• Booking Online
    1. Select your destination by clicking the dropdown arrow next to the “Where to?” Field.
    2. If you know the villa code for the property please enter it in the “Code Field” otherwise proceed to the Check In Field.
    3. Select your preferred “Check In” date by clicking the dropdown arrow and clicking your arrival date.
    4. The system will default to 7 nights, if your duration is different please select your preferred “Check Out” date by click your departure date.
    5. Enter the number of “Guests” by clicking the dropdown arrow and select the required number.
    6. Click the “Search” box.
    7. A list of all available properties that match your criteria will then appear in a list form.
    8. If you would like to “Filter” your search to a more specific area simply click the “Sub Area” on the right and tick the box next to your preferred area or areas. This is located on the right hand side of your screen.
    9. You can then “Filter” the list further by clicking the boxes under the “General Facilities”, “Indoor Facilities”, “Outdoor Facilities” and or “Local Activities” tabs on the right of your screen.
    10. Select the property that you would like to book by click the “view details” box on the bottom right of the property photograph.
    11. The price for your selected property is displayed above the main photograph on the right.
    12. Click “Book Now” to proceed to confirm the reservation.
    13. Select the number of “Adults”, the number of “Children” (Aged under 16 after your return date) and the number of “Infants” under 2 years old.
    14. If your arrival date is more than 8 weeks away then you will only be required to pay the “Deposit” required which is normally 30% unless specified differently on our website. For arrivals less than 8 weeks away the full balance is required.
    15. Click “Place booking”.
    16. You will then be required to fill in our booking form, the more information you can give us the better so please fill in as many fields as you can to help us provide you with the best possible customer experience.
    17. You will be asked for your preferred “Payment type”, please note that by paying with a credit or debit card online your details are confidential and secure.
    18. At the bottom of the booking form you will see our booking “Terms and Conditions” please read this carefully and click the box next to “I agree to the Terms & Conditions” then click “Submit booking”.
    19. Once your villa reservation request has been confirmed you will then receive a confirmation email from us with a summary of your booking and payments. Please check this confirmation thoroughly and let us know if any of the information is incorrect as soon as possible.
    20. Once your final balance has been paid you will receive the driving directions and the key code to the property.
    21. One week prior to your arrival we will contact you again in order to take the refundable security deposit for the property. This amount will not be taken from the payment card you have provided, it will be blocked, similar to a hotel. Once you have left the property and it has been inspected by a member of our team the amount blocked on your card will be released if everything is normal with the property.
  • Check In - Out

    Check In

    Check in time is 4pm. You can ask for early check in if you have an early flight arrival time and we can arrange this if there is no same day change over. To guarantee and early check in you should book and pay for the extra day.

    All of the properties which we look after are fitted with a ‘key safe’ this is a small box located near the front door which has a 4-digit lock. Once you have made a booking you will receive a ‘booking confirmation number’ the last 4-digits of this number will be your code to enter the villa. This also means you can travel directly to the villa and when you leave just pop the keys back in the safe

    We have made everything as easy as possible and all the driving directions can be found on our website (click the link below the google map). If you bring up the property you have booked and scroll down you will see the ‘Google direction’ click through button. Click this and the directions will pop up, you can tick the view as map button and can print the directions as well.

    Check Out

    Check out time is 11am. You can ask for late check out if your flight time demands it and we can arrange if there is no same day change over. The only way to guarantee you the late check out is to book for an extra day.

     

  • Airport Transfer

    We can arrange a Private Taxi Limo or Transporter to pick you up from the Airport and take you directly to your holiday home. This will give you the minimum amount of fuss as all you need to do is leave the airport and get in the vehicle. The driver knows your destination so leave the rest to him.

    Normally the same company will have smaller taxis around the resort you are staying. It is a good idea to keep his/her contact details as they will look after you during your stay.

    The pricing will vary depending on number of people, luggage, arrival time etc. So again ask your personal travel assistant for the best quote.

     

  • Complaints


    In the event that you have a complaint during your stay, you must inform Imagine Villa Rentals immediately and we will do our best to resolve the problem as soon as possible.

    Imagine Villa Rentals will not entertain complaints, if we have not been informed of your problem either by phone, email or in person, during the period of your stay.

    Complaints can be submitted in writing by completing our online form by clicking here

  • Report A Problem

    In the event of any problems at your rental property during your stay, we have an emergency number which provides support 24/7.
    Please call 00 357 96325802 to report your problem.

    You must report any problems affecting your holiday to our team as soon as they arise, so that we can take immediate action and help you enjoy the rest of your holiday.

    Should you need to Contact Us by email please click here

     

  • Booking Protect

    Your order becomes non-refundable 8 weeks prior to arrival and we therefore recommend that you include refund protection. This will protect you in the event of having to cancel because of an accident, unexpected illness, or travel disruption, along with other unforeseen, unavoidable circumstances. A full list of what is covered along with the full terms and conditions will be emailed to you and you will have a 14 day cooling off period should you change your mind. Would you like to add refund protection for as little as 5 Euro?

    For more information please visit our FAQs

  • Terms and Conditions

    General

    Imagine Villa Rentals are directly or through a third party a rental agent, representative and / or reseller dealing on behalf of private owners offering accommodation in Cyprus.

    Reservations

    Upon receipt of your completed booking request form, we will process your reservation and send you a request for deposit by e-mail. We will hold your dates for you, pending payment or confirmation of payment, for a period of 24 hours from the date/time of the request for deposit.

    Your booking will not be confirmed until a deposit has been received. Once the deposit is paid we will confirm your booking with the private owner and send you a confirmation within 24 hours.

    Note: Throughout the web site, our property rental rates are presented on a 'per week' basis. This is purely for convenience. The term 'per week' in the context of our rental rates, means a period of seven nights and not a calendar week or any other interpretation of the term.

    Booking requests are only available to persons of at least 18 years of age.

    Payment Terms

    To confirm your booking, we require a 30% (non-refundable) deposit of the total accommodation cost. The full balance of your booking arrangements are due 8 weeks prior to your arrival date, whether demanded by us or not. If this is not paid within 7 days of it being due, then we reserve the right to cancel the property booking without any refund.

    Imagine Villa Rentals will not accept responsibility for cash sent through the post. Payment can be made by bank transfer to our bank account only, or by debit/credit card (on the latter 3% bank charge will apply) .

    Property Check-in / Check-out Times

    Arrival check in time is 17:00hrs and you should vacate the property no later than 11:00hrs on the day of departure.

    Please note an additional fee could be imposed for late check-outs dependent upon your departure time. Upon making any reservations, please take into account that your flight may arrive in the early hours of the morning or late the previous evening, in which case, if you require immediate access to the property, you should add an extra night to your rental period. This may equally apply to your departure, where your flight may leave late at night or early the next morning whereby you need to add an extra night to your rental period.

    Late check-outs are at the discretion of the property owner or property manager and availability of the property and cannot be confirmed in advance unless they are paid for.

    Pool Heating

    Please note that pool heating will only increase the temperature of the water by 3-5 degrees maximum above the outside air temperature. At least 72 hours notice must be given to us in order for the temperature to be at its maximum. Pool heating is charged at 35 - 100 Euros per day depending on the property and the pool size.

    Electricity Fair Usage

    For any bookings that are made with Imagine Villa Rentals for any of the properties featured on our website the amount of electricity usage per week included in the weekly rental price is as follows. 3 Bedroom properties include 250 units per week, any additional units are charged at 30 cents per kwh. For 4 bedroom properties 300 units per week, any additional units are charged at 30 cents per kwh. For each additional bedroom the base free amount will increase by 50 units and the charge for the extra units used will always be 30 cents per kwh, unless specified differently in the booking conditions of the property. Prior to your arrival of the property a meter reading will be taken for the electricity and a reading upon your departure will be taken. Where applicable the extra charges will be deducted from the security deposit.

    Cancellations

    Cancellation by You

    All cancellations must be submitted to Imagine Villa Rentals in writing, either by email or by post and will be considered effective from the date of receipt by us.

    You may cancel your booking at any time; however, a cancellation fee will apply as follows:
    • Between one and two months before arrival: 50% of rental cost.
    • Less than one month before arrival: 100% of rental cost.

    Travel Insurance is strongly recommended.

    Cancellation by Property Owners

    The property owner reserves the right to cancel any reservation. In this unlikely event, you will be offered the option of renting another property (subject to availability) with the price difference payable/refundable as appropriate or a full refund. Imagine Villa Rentals will not pay any compensation.

    Occupancy

    The number of occupants shall not exceed the number stated in the property specification. In such an event the owner has the right to terminate the booking and request vacant possession of the villa within 2 hours without any refund.    

    It is not permitted to sub-let all or part of the property to any other person or persons. It is also not permitted to allow other people to stay at the property or use the property’s facilities without prior notice.

    Changes to Property Specifications

    Imagine Villa Rentals act solely as managers or resellers for property owners and, as such, cannot control or prevent changes being made to properties. Although changes to properties are infrequent, Imagine Villa Rentals reserves the right to change the description of any property or service at any time. We shall endeavour to notify you of any changes before your arrival date, if it is practical to do so. No claims will be accepted for costs or additional expenses incurred as a result of any changes and no compensation will be paid.

    Building Works

    We undertake to notify our clients as soon as we become aware of any construction activity which may affect their enjoyment of a rental property. However, Imagine Villa Rentals cannot be held responsible for construction works carried out by third parties in proximity to any of the properties listed on this web site. We are generally not notified in advance and are not involved in the planning of these works. In most cases, we are in no position to prevent or demand cessation of any construction works.

    Air-Conditioning

    The use of air-conditioning is the responsibility of all members of the party. Please ensure that it is only used when the property is occupied. All windows and doors are to be kept firmly closed when the air-conditioning is in use and under no circumstances are the units to be left on continuously while the property is unoccupied. Unreasonable use of air conditioning will result in unfair use of electricity and in such an event it will be deducted from your security deposit.

    Breakages, Damage and Cleanliness

    All accommodation is available for letting on the understanding that the properties will be left clean and tidy at the time of checkout and all personal litter must be removed from the property.

    Customers are not permitted to move any furniture or equipment without the prior consent of Imagine Villa Rentals or the property owner. In the event of such permission being granted, it is the customer's responsibility to return the same to its original location before checkout. Under no circumstances should any furniture or other items, made for use inside the property, be moved outside.

    Before your arrival, a minimum security deposit of €250 (some villas require higher amounts. If this applies to your villa you will be notified in advance) will need to be blocked on your credit card, this amount is dependent on the risk level of the party. The occupancy of a rental property is subject to conditions of Fair Use. Imagine Villa Rentals accepts fair wear and tear to the property, it's furniture, equipment, fixtures and fittings. However, damage above and beyond that, which may normally be considered to be fair wear and tear, caused or carried out by the occupant(s) or by guests of the occupant(s), will be deemed to be the responsibility of said occupant(s) and financial compensation will be sought. This compensation is not limited to the amount of the security deposit. In the event of such occurrence, the incident must be reported to the property owner or their property manager, immediately.

    Furthermore, consistent abuse of the property and/or its contents may result in summary eviction.

    Behaviour and Common Sense

    It is the responsibility of all members of your party to conduct themselves in a reasonable and responsible fashion.

    Please use common sense with regard to others by not creating excessive noise. To avoid injury, please refrain from running on tiled flooring while your feet are wet. Do not sit on furniture or bedding when you are wet or wearing sun lotion.

    Please treat the property with respect so that others may enjoy the accommodation too.

    Liability

    In consideration of the fact that Imagine Villa Rentals acts only as booking agents or resellers of private accommodation, no liability whatsoever is accepted on behalf of the owner for any aspect of the arrangements and, in particular, for any loss, personal injury or death, however incurred, except where an act or omission is a result of willful misconduct or gross negligence on the part of Imagine Villa Rentals.

    Imagine Villa Rentals will not be liable if faced with Force Majeure (i.e. unusual and unforeseeable circumstances beyond our control), the consequences of which we could not avoid. These include, but are not limited to, oversights or errors by third parties, war, riot, civil commotion, terrorist activity, natural or nuclear disaster, industrial dispute, fire, flood, adverse weather conditions or the threat of any of these.

    All properties are cared for and maintained by the owner(s) or their delegated property manager. Imagine Villa Rentals cannot be held responsible for any breakdown of mechanical equipment such as washing machines, dryers, dishwashers, fridges, freezers, swimming pools etc. (although, we will endeavor to repair the problem as soon as possible). Imagine Villa Rentals and/or the property owner(s) shall not be liable to pay any compensation.

    No responsibility is accepted by Imagine Villa Rentals and/or the property owner(s) with regard to the occupants' personal safety or any accidents or injury sustained on the property grounds. Particularly, your attention is requested regarding the supervision of children when using spas and swimming pools, as no life guards are on duty.

    Complaints

    If you have a complaint during your stay regarding your arrangements, you must inform Imagine Villa Rentals immediately and we will do our best to resolve the problem on the spot. Imagine Villa Rentals will not entertain complaints submitted retrospectively if we were not informed at the time of the occurrence.

    Website

    While every care has been undertaken to ensure all information, descriptions, photographs and specifications are as accurate as possible, they are meant only as a guide. While we are committed to providing the best possible service to our clients, Imagine Villa Rentals will not be held responsible for any errors or omissions and no warranty is implied or given. Please note that specifications, photographs and prices are subject to change without notice and photographs may be digitally altered and/or cropped for performance reasons.

    Links to Other Websites

    Within our website you will find links to affiliates that are offering car hire and/or flight booking facilities. The flights are booked separately through the seperate operator SkyScanner.

    Imagine Villa Rentals are only providing a link to these websites and are not an agent thus accepts no liability. Furthermore, these companies have their own terms and conditions which must be read separately.

    Villa Names

    All villa names are used for marketing the properties solely by Imagine Villa Rentals and may differ from names used by other marketing companies or the villa owners.

Contact us

Office Number: +357 23 831 877
UK Freephone: 08000 807 285

Fax: +357 23 834 131

Email: [email protected]

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