Can you organise transfers from the airport to the villa and return?
Yes we have dedicated drivers who will meet you in arrivals with a name board for that personal service. The costs are fixed so from Larnaca airport to the resorts 1 - 4 passengers = €60.00 from 7am to 7pm or €70.00 from 7pm to 7am each way. 5 – 6 passengers = €70.00 from 7am – 7pm and €80.00 from 7pm – 7am each way. This can be booked for you and you would just pay the driver directly.
Are you ABTA or ATOL bonded?
As we are a Limited Company based here in Cyprus and only 30% of our customer base is British we are not ABTA or ATOL bonded. ABTA means “Association of British Travel Agents” therefore it is not a requirement for our company. ATOL means “Air Travel Organiser’s License”, again this is only required for companies that are transporting passengers from or to the U.K. by air which we are not. By booking with our company and paying with your credit or debit card securely online you are fully protected by your card provider.
Where do we pick the keys up from for our booked villa?
All of the properties which we look after are fitted with a ‘key safe’ this is a small box located near the front door which has a 4-digit lock. Once you have made a booking you will receive a ‘booking confirmation number’ the last 4-digits of this number will be your code to enter the villa. This also means you can travel directly to the villa and when you leave just pop the keys back in the safe
What time can we leave the property?
Check out time is 11am. You can ask for late check out if your flight times demand and we can arrange if there is no same day change over. The only way to guarantee you the late check out is to book for an extra day
Can you arrange car hire or airport transfers for me?
Yes, ask your travel consultant to provide you with the necessary information and quotes. We work with the best companies here in Cyprus and always at the most competitive rates without compromising customer service.
Can I have some further information about Booking Protect?
Booking Protect was incorporated on 31 March 2014. It is part of the Romero Group, which has been incorporated since 30 April 1997. As a group, Romero employs over 150 people in the UK and is fully regulated by the FCA. The group have won a number of awards including awards for claims service, which is the same team that handle Booking Protect refund applications.